Frequently asked questions
Short, factual answers about the LumiCat Foam Pillow and your order. Can't find what you need? We're a message away.
Product information
What is the LumiCat Foam Pillow?
A contoured memory-foam pillow with a recessed centre and a raised wing at each side. Every pillow comes with an inner cover and an outer pillowcase, and you can choose Dark Blue, Gray, Sky Blue or White.
What materials is it made from?
The core is memory foam with polyurethane filling. It comes with an inner cover and an outer pillowcase.
What are its dimensions?
65 × 40 × 14.5 cm (about 25.6 × 15.7 × 5.7 in), measured with the inner cover and outer pillowcase on.
Is it suitable for my sleeping position?
The product listing describes it for universal use, and our photos show it used on the back and on the side. If you mostly sleep on your stomach, check that a 14.5 cm height suits you before ordering.
Orders and payments
How do I place an order?
On the product page, choose your colour and your offer, add it to your cart and check out through Shopify's secure checkout.
Which payment methods are accepted?
The payment methods available for your country are shown at checkout before you pay.
Can I change or cancel my order?
Contact us as soon as possible through our contact page with your order number, and tell us what you'd like to change.
Shipping and delivery
How much does shipping cost?
Shipping costs for your address are calculated and shown at checkout before you pay.
What should I do if my order is delayed or missing?
Send us a message through our contact page with your order number so we can look into it.
Returns and refunds
What should I do if my item arrives damaged?
Send us a message through our contact page with your order number and a photo of the damage, so we can look into it.
Using your pillow
How should I use the pillow?
On your back, rest the back of your head in the recessed centre with the front edge beneath your neck. On your side, roll onto one of the raised wings, which sit higher than the centre.
What should I know before buying?
It's memory foam, so it yields slowly rather than feeling springy. At 14.5 cm it's a mid-height pillow. It isn't a medical device, and we make no cooling or therapeutic claims.
How can I contact the LumiCat team?
Use our contact page or email info@lumicatt.com. If it's about an order, include your order number.